Glowing Testimonials from Our Happy Clients in Baltimore, MD
At Jerry’s Collision Center, we strive to provide every customer with an excellent service experience.
Here are a couple testimonials from completely satisfied customers:
“I just wanted to take the time to commend you and your team, especially Tim Karamichalis, for such an AWESOME job on great customer service and restoration to my damaged vehicle. I’m a GM in the restaurant business and I had to discipline an employee of mine and as a result they damaged my automobile in retaliation. Being violated, upset and without a automobile, Tim assisted in turning ALL that around, he was very informative through the entire process. Please reward him in whichever way your company acknowledges the efforts of employees like him that make customers like me a loyal patron. Thanks again!”
“I wanted to take some time out of my day to let you know about the incredible service I received on my collision repair. From the time I inquired about my accident until the time I picked up my car, I was always in the loop on the progression of the car. Before I called to get the original estimate, I wasn’t to sure where I wanted to get the work done (I’ve had trouble with garages in the past). But as soon as I arrived Tim met me in the lobby, let me know what the process would entail and provided me with a rental car (which was exceptional to say the least), and from that point I knew I was in the right hands. I received a call every time Tim had an update and more importantly I was able to pick up my car after six days when the original ETA was twelve. Tim clearly displayed professionalism and excellence in all he does, and as we say in the Air Force, “promote now!”. Thank you for your time, and because of this service I am never required to search for a garage again, I’m Jerry’s for life.”
“I recently repaired my automobile at your body shop on E. Joppa Rd. Let me begin by saying that you have some awesome individuals on your team. Jerry’s Chevrolet body shop employees are great. Tim K. was assigned to our repair order, and I’ll tell you, this man deserves all the commendation in my book. He was very friendly, he explained the process, procedure, and even answered our questions pertaining to paperwork. Tim promised to give us quality service at the fastest time possible, and he delivered! At the end, the restoration of my Venza is immaculate; you should be proud of your staff, thumbs up to Tim. Because I am very pleased with the service that Mr. Tim provided me, I will definitely recommend your shop for anyone. Amongst the staff at Jerry’s Toyota where we purchased our Venza and the body shop, Tim’s customer service was exceptional. Once again, I’m grateful to you guys and Geico insurance.”
“It’s not the norm these days to find superior service, so I think it is noteworthy to let you know how pleased I am with the high quality customer service provided to me at your Collision Center by your Collision Specialist Tim K. It is obvious that Tim is committed to excellence! He displays pride in the work that is done in the Collision Center. He communicated with me throughout the process and followed up to ensure that my car received the highest quality of service. I honestly felt that Tim was my advocate when it came to working with my insurance carrier. He made it all so easy! I have had collision work done at several other collision centers and can honestly say that the experience I had at Jerry’s far exceeded the other body shops. Without a doubt, should I need work done again, you can bet I’ll be a returning customer. In fact, when I am in the market for a new car, I will definitely be shopping at Jerry’s. Please let Tim know his superior customer service was greatly appreciated.”
“I am writing this letter in response to my recent experience at Jerry’s Collision Center. I would like to commend your staff: Ashley, Brittany and Tim for the excellent customer service they provided.
Recently, my car was damaged and I needed a quality yet expedient repair. Upon meeting Tim, I was reassured that not only would occur, but; I would not regret having my car repaired at Jerry’s. The customer service displayed by Tim reflected professional and knowledgeable service. Moreover, his customer centered approach focused on meeting my needs as a customer. Therefore, based on the in-person interaction I had with Tim were the culminating factor and the reason why I decided to have my car repaired at Jerry’s Collision Center. Less than two weeks later, Tim not only kept his word; the work performed on my car was first-rate. Due to his efforts and service, I will refer everyone I know to Jerry’s for their automotive needs. Furthermore, as a result of this interaction, Tim should be commended for the superior service he provided. Equally as important, Jerry’s Auto Group and Collision Center should be proud to have a person of Tim’s caliber representing their business.”
“When I came to pick up my car on Friday.. you were upstairs, I think… Told Brittany, to TELL YOU… to TELL your guys… they did a GREAT JOB on the Car… looks really good. Will recommend Jerry’s Collision specialists… if anyone should need them! Thanks again… everything went Smooth as silk … ( considering a Collision, that is ; ) Have a Great Day and be sure to pass along to the techs that worked on my car.”
“I wish you to know that your Collision Specialist, Bob Whitley does an excellent job representing you and Jerry’s. I and my wife are Chevy/GM owners for over 40 years. Mr. Whitley has gone very much out of his way to service our vehicles in a responsible manner. Also, I see him as a “Real Working Foreman,” able to work with his collision people extremely well. In the past year I have switched from being a Timonium Chevrolet Dealer customer for over 20 years.”
“So they took my car to Jerry’s, and I just want to tell you what an excellent place it is and a great team. It was like I was Bob’s only customer (even though I know he is very busy). He is an excellent manager. One of the first things I noticed is how clean and organized the shop is. They all went out of their way to give me great service. As a side note, I am an Executive and Leadership Coach. I work with teams and individuals to be just like the team that you have at Jerry’s.”
“Dear Jim, You are a very kind and wonderful person. I do appreciate you taking such good care of my car. May the new year be a happy & healthy one for you.”
“ To: Bob, Tom and all at Jerry’s Collision Center, Thank you so much to all of your crew who worked on my Toyota Rav 4. I can say Jerry’s Toyota’s body shop kept my ride alive!”
“Dear Bob (Jerry’s Collision Center Manager), Thank you so much for getting my car fixed so fast, especially with the holidays coming. Thanks again!”
“After a collision 4/1/12, my insurance company suggested Jerry’s Collision Center for the repairs to my car. Since the person who hit my car chose to pay for the repair by check, I was a bit concerned. The check arrived, cleared; the work was then scheduled and completed in a timely manner. The staff could not have been more supportive and helpful thru the entire process. Kudos to all of them for their friendliness, knowledge and the quality of the repair. I would definitely recommend the collision center for any repair/body work needed.”
My 2006 Toyota RAV 4 was side swiped by an unknown driver who left the scene. I started the repair process that evening with my insurance company. They advised that Jerry’s was one of the places I could get an estimate for my repairs. I had my car repaired there before when someone backed into my car and dealt with your body shop manager, Bob, on those repairs and was extremely satisfied so I elected to get the work done again at Jerry’s.
As you can imagine, I was extremely upset about the “hit and run” accident and called Jerry’s Tuesday morning to schedule an estimate. They were very accommodating and agreed to give me an estimate that afternoon. I asked Ashley about the process since this was the first incident I had in dealing with Liberty. She advised me that once they received approval from Liberty, they could schedule the repairs.
I called Jerry’s Thursday morning and was advised they had not yet received approval so I got on the phone to Liberty. Liberty told me they sent approval to Jerry’s. Ashley then got Bob involved and we both called Liberty many, many times and spoke with several different people. I told Bob that I was leaving for Florida on Sunday and that it would really be wonderful if he could do the repairs while I was in Florida because then I wouldn’t have to get a rental. Bob immediately said he would continue to call Liberty and find out what was going on. We both continued to make calls back and forth and he finally did what he needed to do to get approval. He went above and beyond to accommodate my needs. He called me Friday and told me if I could drop the car off on Saturday, he would have it done the following Friday. Also, knowing the stressful week that I had, he also asked how I would feel if he was able to have the car in my driveway upon my return from Florida. I told him that would be exceptional and he said he couldn’t promise but would really try.
He called me on my cell while in Florida with updates, which I asked him to do. He called when my car was done and when it was in my driveway. I feel he provided “exceptional” customer service. He always responded to my calls quickly and with kindness and really listened to my every word and need and believe me, I called him a lot.
I feel like I would be doing an injustice if I didn’t follow up and let you know what a fantastic body shop manager you have. People only take time to tell you how dissatisfied they are and rarely take the time to tell you how “satisfied” and how wonderful their experience was. This is the exact kind of customer service this world needs but we don’t have enough of. I couldn’t have asked for a better experience and had to let you know what an asset he is to your organization. This is my second experience with him and I will continue to use his services and will tell others how satisfied I was with the service and repairs as well. My car looks absolutely fantastic and doesn’t even look like it was hit. I feel like I was treated like a family member.”